Refund policy

VionSun — Refund, Returns & Exchanges Policy

We want you to have a positive experience with VionSun. If you have any issue with your order, please contact us at support@vionsun.com and provide your order number. Our team will work with you to find an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

After we issue the refund, the time required for the funds to appear in your account depends on your bank or card issuer. In most cases, refunds appear within 5–10 business days.

Orders Not Shipped Within 40 Days

If your order has not been shipped within 40 days from the date of purchase, you may request a refund of the eligible order amount, excluding the original shipping cost.

Alternatively, where applicable, VionSun may offer to send a replacement package of the same value.

Returns

Return Period

Returns must be requested within 30 days of receiving your order.

To request a return or exchange, contact:

support@vionsun.com

Please include your order number and the product(s) you would like to return or exchange.

Return Conditions

Returned items should be:

In their original condition
Unworn or unused
Free from damage caused after delivery
Returned with their original packaging where applicable

We reserve the right to refuse a return if the item has been used, damaged, or altered after delivery.

Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by VionSun, the customer is responsible for the return shipping cost unless otherwise agreed by our support team.

If you received a wrong, defective, or damaged item, please contact us before returning it so that our team can provide the appropriate instructions and solution.

Original shipping charges are generally non-refundable, except where required by applicable law or where the issue was caused by VionSun.

Wrong or Defective Items

If you receive an item that is different from what you ordered, defective, or damaged, please contact support@vionsun.com as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem, when applicable

Our team will review the issue and may offer a replacement, exchange, or refund where appropriate.

Please contact us before sending a defective or incorrect item back.

Return Process

To request a return:

Contact support@vionsun.com with your order number.
Tell us which item(s) you would like to return.
Wait for our support team to confirm the return instructions.
Securely package the item.
Ship the package according to the instructions provided by our team.
Once received, the item will be inspected.
If the return is approved, your eligible refund will be issued to your original payment method.

VionSun packages do not normally include return slips. Contact support@vionsun.com if you need assistance with your return.

Order Cancellation

You may request cancellation before your order has been shipped.

Approved cancellation requests are subject to a £12 processing fee, which will be deducted from the refund.

Once an order has been shipped, it cannot be cancelled. If you no longer want the item after shipment, you may request a return in accordance with our return policy.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact support@vionsun.com with your order number and tracking information.

We will review the shipment with our shipping partner and work with you to determine the appropriate solution.

Customers should contact VIONSUN before opening a payment dispute or chargeback so that our support team has the opportunity to investigate and resolve the issue.

Refunds and Payment Disputes

If you believe there is a problem with your order, please contact us at support@vionsun.com before initiating a payment dispute whenever possible.

Our team will make reasonable efforts to resolve legitimate concerns, including issues involving delivery, damaged products, incorrect products, or eligible returns.

Opening a payment dispute may delay the normal customer-service resolution process.